Returns & Refunds

If the fit is not right, eligible items can be requested for return within 7 days of delivery.

Return eligibility

Items must be unworn, unwashed, unused and returned with their original tags and packaging. Products marked final sale, personalised products, gift cards and items showing wear, scent, washing or damage after delivery are not eligible.

Start a return

Email anaghkanungo7@gmail.com within 7 days of delivery. Include your order number, the item you want to return and the reason. Do not send a parcel before receiving return instructions.

Return shipping

Return shipping costs are the customer’s responsibility unless the item is defective, damaged on arrival or incorrect. Use a trackable service; Made Loose cannot take responsibility for an untracked parcel before it reaches the stated return address.

Inspection and refunds

Returned items are inspected after receipt. Approved refunds are issued to the original payment method. Original delivery charges are non-refundable unless the return is due to our error. Your bank or payment provider may require additional time to reflect the refund.

Wrong or damaged item

Contact us promptly with clear photos of the product, packaging and shipping label. We will review the issue and arrange an appropriate resolution.